frequently asked questions

raw botanicals are herbs and plants that have not been processed, heated, or treated with chemicals. they are harvested and dried naturally, preserving their full spectrum of active compounds, enzymes, and life force. regular herbs are often processed, irradiated, or treated with preservatives, which can diminish their potency.

each elixir comes with specific instructions on the product page. generally, they can be taken sublingually (under the tongue), added to water or tea, or used topically as directed. we recommend starting with a small dose to assess your body's response.

while our products are made from natural ingredients, we recommend consulting with a healthcare provider before use if you are pregnant, nursing, taking medications, or have a medical condition. always perform a patch test for topical applications.

for lagos: 1-2 business days. for other cities in nigeria: 2-4 business days. international shipping is available upon request and delivery times vary by location.

due to the natural and perishable nature of our products, we do not accept returns. however, if your order arrives damaged or incorrect, please contact us within 48 hours with photos and we will resolve the issue promptly.

no, we are proudly cruelty-free. we never test on animals and all our products are vegan-friendly. our testing is done by our team of natural beauty enthusiasts.

store in a cool, dry place away from direct sunlight. some elixirs may benefit from refrigeration after opening. please refer to the specific product label for storage instructions.

we accept bank transfers, credit/debit cards, and popular nigerian payment platforms. for international orders, we process payments via secure bank transfer or paypal.

many of our botanicals are wildcrafted or organically grown. while not all carry official certification, we ensure no pesticides, chemicals, or synthetic fertilizers are ever used in our sourcing process.

you can reach us via phone at 0706 806 1304 or 0706 142 0515, or visit our website at zeenertorganics.com. we're based in lagos, nigeria and typically respond within 24 hours.