privacy policy
at Zeenert Organics, we are the Curators of Nature's Secrets — and that includes protecting your personal information with the same care we give to our wildcrafted botanicals. this policy explains how we collect, use, and safeguard your data.
information we collect
we collect information to provide better services and fulfill your orders:
information you provide
- contact details: name, email, phone number, shipping address
- payment information: processed securely through our payment partners — we never store full payment details
- communications: messages you send us about our products
information collected automatically
- usage data: how you interact with our website
- device information: IP address, browser type, operating system
- cookies: small files to improve your experience
| data type | purpose | retention period |
|---|---|---|
| name & contact | order fulfillment, customer service | duration of account + 2 years |
| payment info | process transactions | not stored by us |
| website usage | improve our site | 26 months |
how we use your information
- to fulfill orders: process and deliver your raw botanicals and elixirs
- to communicate: respond to questions, send order updates
- to improve: understand what our community loves
- to protect: detect and prevent fraud
sharing your information
we only share your information in these circumstances:
- with your consent: after you've given permission
- for order fulfillment: with delivery partners
- for legal reasons: if required by law
we never sell your personal information to third parties.
data security
we protect your information using:
- SSL encryption on our website
- secure payment processing through trusted partners
- regular security reviews
your rights
depending on your location, you may have the right to:
- access: request a copy of your information
- correction: update inaccurate information
- deletion: request removal of your data
- objection: object to certain processing
to exercise these rights, please contact us using the information below.
cookies
we use cookies to enhance your browsing experience. you can set your browser to refuse cookies, but some parts of our site may not function properly. by continuing to use our site, you consent to our use of cookies.
children's privacy
our website is not intended for individuals under 18. we do not knowingly collect personal information from minors. if you believe we have inadvertently collected such information, please contact us immediately.
changes to this policy
we may update this privacy policy periodically. we will notify you of significant changes by posting the updated policy with a revised "last updated" date.
contact us
if you have questions about this privacy policy or how we handle your information, please reach out:
phone / whatsapp: 0706 806 1304 | 0706 142 0515
website: zeenertorganics.com
location: Lagos, Nigeria
email: privacy@zeenertorganics.com